Return, Refund & Cancellation Policy
All Frido products are meticulously crafted for your comfort, aiming to provide a pain-free experience during walking, sitting, sleeping and breathing. We're confident you'll love our products just as much as we do.
We're dedicated to your convenience, and as such, we handle all shipping & exchanges, allowing you to enjoy the comfort we've crafted without any fuss.
Our 7-day free return & exchange policy ensures you have a week from the moment your order is delivered to decide if our product is right for you. If 7 days have elapsed since your order delivery, we regret to inform you that we can no longer offer a refund or exchange.
To be eligible for a return/exchange, your item must be:
Unused and in the same condition as you received it
Returned in the original packaging
Please note, we will not be able to process a refund in the following circumstances:
If the product return was requested after seven days
If the item is worn, damaged, or not in its original packaging
During our exclusive Sale period, please note:
Orders placed will not be eligible for returns
In case of size issues, defective or damaged product, we will be pleased to assist you in exchanging orders placed during the sale, subject to size availability
To initiate a return or exchange, please follow the steps below:
Visit our return center at: https://myfrido.returnscenter.com within 7 days of receiving your product.
Enter your order number & email id associated with your order
Follow the instructions provided on the portal to request the return or exchange.
As soon as your request is registered on the portal, our team will start working on it during our operation hours(Mon-Sat, 10AM to 7PM). During this complete process our team will be in touch with you to inform you about all the updates.
Please do not hesitate to reach out to us during our operation hours (Mon-Sat, 10AM to 7PM) for any help related to Frido products and services.
Call: +91 74984 76544 or Click here
Whatsapp: +91 74984 76544 or Click here
We strive to create the most comfortable and convenient experience for you. Thank you for choosing Frido.
Our delivery partners will attempt to complete your delivery on three separate occasions failing which the item would be returned to our warehouse. Please ensure that you provide a valid mobile number and shipping address while placing your order.
Our delivery partners may sometimes require valid ID proof for delivering your package. Please mail us at firstname.lastname@example.org or call us at +91 74984 76544 if you have further queries.
Depending on availability, orders containing multiple items may sometimes be shipped separately. Each shipment will have its own individual tracking number, which can be tracked on the Track Order page under the same order number.
In cases where a refund needs to be issued,
We will take 48 hours to process the refund once approved. The refund amount will be credited to your bank account generally within 5-6 working days. The said timeline is subject to differ or extension depending on the bank. In the case of public sector banks, it may take up to 10-15 working days.
TERMS & CONDITIONS
All products should be returned unused and in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card, invoices, accessories, freebies, and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.
Kindly retain the packaging for 7-10 days of delivery as it may be needed just in case you need to return the product.