RETURN, REFUND AND CANCELLATION POLICY

Wish to Return or Exchange
Our Product?

Wish to Return or Exchange our Product?

7 Day Easy Retuns/Exchanges

Seamless and
Hassle-Free Process.

Guaranteed Customer
Satisfaction.

Return/Exchange

Returns Policy

Our 7-Day Return & Exchange

You have 7 days from when you receive your order to decide if it's right for you.
If it's been more than 7 days since delivery, we can't accept returns or exchanges.
Items should be unused, in their original condition, and in their original packaging for returns or exchanges.

Key Points to Note:

Items returned after the 7-day period, or if they are used or damaged, can't be returned or exchanged.
During sales on our site or platforms like Amazon or Cred, we don't offer returns. Exchanges may be considered for quality, damage, or size issues—subject to stock availability and at our discretion.
Once an item has been exchanged, it cannot be returned again. We offer a one-time exchange to ensure you're satisfied with your purchase.

How to Return or Exchange:

Go to our Return/Exchange Page within 7 days.
Put in your order details and email.
Follow the steps provided.
After you submit the form, we'll call you for a quick virtual check using photos or videos.
If everything looks good online, we'll arrange to pick up the item.
We'll then do a final check when we get the item.
If it passes our check, we'll process your refund or exchange.

This process might take around 7-8 working days. We appreciate your patience

Need help? Our team is here from Monday to Saturday, 10AM-7PM.

Got Questions? Reach out at +91 74984 76544, ping us on WhatsApp, or send a note to help@myfrido.com. We're here Mon-Sat, 10AM-7PM

Delivery Info: Our team will try to deliver your order three times. They might ask to see an ID when they deliver. If you ordered a few items, they might come in different packages. You can track them with your order number.

Refund Policy

If you need a refund, we'll start it within 48 hours. It should reach you in 5-6 working days. But some banks might take a bit longer, up to 10-15 days.

Cancellation Policy

You are welcome to cancel your order at any time before the product has been shipped. To cancel, please contact our customer support team at +91 74984 76544. Once the product has been shipped, cancellations will not be possible.