Privacy & Cookie policy

Last Updated: August 09, 2024.

This Privacy Policy describes how Arcatron Mobility Private Limited (“Company”, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from this website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

This Policy applies to personal information collected online and offline, including through our website (the "Platform"), retail partners, customer service interactions, surveys, or other engagements.

This Privacy Notice is an electronic record in the form of an electronic contract being compliant and construed in accordance with The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under The Information Technology Act 2000 and all other applicable laws (collectively referred to as “Privacy Rules”) that require publishing of Privacy Notice for the collection, use, storage and transfer of sensitive personal data.

1. Definitions

1. “Visitor/s”, “you”, “your” shall mean and include individuals who visit, access, and/ or use the Website.
2. “Personal Data” shall mean any information relating to an identified or identifiable natural person.

2. Personal Data Collected

1. Contact Information. We may collect your name, mailing address, telephone number and email address. We may also collect your mobile phone number.
2. Payment Information. We may collect your credit card number, related security codes, and billing address.
3. Shopping History. We may collect personal information about the items you viewed, added to your cart, purchased, product concerns or returned.
4. Information You Post. We may collect personal information you post in a public space on our Platform, such as a ratings and reviews feature.
5. Social Media Information. We may collect personal information you post on our social media pages. We may also collect your social media profile information and personal information posted on your page.
6. Information You Submit. We may collect personal information when you send us a message through the “Contact Us” page, raise a customer service issue, interact with an event page or similar features we make available on our Platform. We may also collect personal information when you enter a promotion, survey, review or quiz. This may include photos, videos and other user-generated content that you submit. When applicable, we may have additional disclosures about these services or features that we make available to you before you interact with these tools and ask for permission to collect the information that will be collected in that service or feature.
7. Demographic Information. We may collect your birthdate, age, gender, ethnicity and zip code. We may also collect personal information relating to your hobbies, eating habits, interests, pet information, family statistics, and shopping behavior.
8. Device, Identifier & Network Information. We may collect the type of device you use to access our Platform. For example, we may also collect your device identifier or other online identifiers associated with you, such as your Universal ID, social media ID or may add in an identifier when you visit our Platform, geolocation, hardware model, network related information, IP address or operating system.
9. Location Information. We may collect precise location information from your device. This may include information about your exact location when you use our Platform or may include information that allows us to approximate your location. We may also collect this information in the background when our mobile applications are not in use. For more information about your options related to the collection of your location information, see the “Choices Regarding Your Information” section below.
10. Log, Behavior and Analytics Data. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us. If you use our app, we may look at how often you use the app and where you downloaded it. We may collect information using anonymized session recording that includes how you interact with the website, mouse or touch movements, scrolls, mouse clicks, screen taps or zoom data, and time of engagement. In addition to session replay, we may use heat mapping, keystrokes, or other similar methods to better understand your customer experience on our site.
11. Health-Related Information. If you choose to have a medical consultation or take our tests or surveys, or use certain features of the Platform, we may receive from you directly certain health related information to better serve you, such as general health history, other prescriptions or supplements that you may use, dietary habits, sleep habits, and health and wellness habits.

You may provide us with information about your personal and household preferences in response to website interactions.

3. COOKIES

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns.

What are Cookies? 

Cookies are alphanumeric files which are placed on to your device when you visit a website. It allows us to recognize your device and store some information about your preferences or past actions, analyze trends, to learn about our user base, operate and improve our Offerings and provide you with a better experience when you visit our Website.

a) Types of Cookies Used

1. Permanent cookies – Permanent cookies helps us recognize you as an existing user, so it’s easier for you to return to the website without signing in again. After signing in, the permanent cookies stay on your browser and will be read when you return on to our sites. These remain on your computer/device for a pre-defined period
2. Session cookies – Session cookies only last for as long as the session exists (they get erased when the user closes the browser).

       As for the domain to which it belongs, there are either:

1. First-party cookies: These cookies are set by the web server of the visited page and share the same domain.
2. Third- party cookies: These cookies are placed by third party on your device and may provide information to us and third parties about your usage of the website.
3. Analytical Tools:

1. Google Analytics: We may use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the website.
2. Microsoft Analytics:  We may also use Microsoft Analytics, a web analytics service provided by Microsoft Corporation (“Microsoft”). Microsoft Analytics uses cookies, which are small text files stored on your device, to collect information about your interactions with our website. This information helps us analyse website traffic and improve user experience.

b) Use of Cookies

We use Personal Data captured through cookies to make your interaction with us faster and more secure. They may be used for the following purposes:

1. Preferences – Cookies allows the Website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. Remembering your preferences enables us to personalize and display advertisements and other contents for you.
2. Processing – Cookies enable the website to work efficiently. Basis such cookies, we are able to deliver services that a website visitor expects, like navigating around web pages or accessing secure areas of the website.
3. Communication – We may use information collected via cookies to communicate with you, for sending newsletters, seeking your opinion and feedback and providing you services and promotional materials.
4. Analytics and Research – We may use cookies to better understand how people use our Offerings so that we can improve them.

c) Disabling Cookies

You can decide whether to accept or not to accept cookies. You can disable the cookies by adjusting the settings on your browser. Disabling cookies may affect the functionality of our Website.

4. Accuracy of Information

You undertake that you shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us. In the event you share any Personal Data on behalf of a third person, you represent and warrant that you have the necessary authority to share such Personal Data with us. You represent that you have obtained a written consent from such third party, and we will not be responsible for verifying the same. You understand and acknowledge that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

5. Use of Personal Information

We use the Personal Data for the following purposes:

1. to inform you about our Offerings and to respond to your requests;
2. to accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our Website, to communicate with you regarding the status of your order and for providing you with promotional offers.
3. to provide you with a better experience when you access our Website and to improve the Offerings;
4. to process job/ internship applications (if you apply for a position with our Company)
5. to maintain and manage our Website/s;
6. to manage our relationship with you;
7. for internal record keeping; and
8. to comply with our legal or statutory obligations.

6. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

1. Affiliates or Partners: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to their queries.
2. Vendors or Service Providers: We may share your Personal Data with the service providers including third-party payment gateways who work with us in connection with providing services and facilitate sales. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.
3. Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
4. Legal and Regulatory Authorities: We may disclose your Personal Data in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

7. Data Retention

We will retain User’s Personal Data as long as it is required to be retained for the purpose of provision of the Services on our Website. We may retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We only store your personal information for as long as necessary and we take measures to render the information irrecoverable once deleted.

8. Security

Your Personal Data is stored on cloud infrastructure provided by third party service providers. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

9. Your Rights

You have the right to access Personal Data in our possession, right to have us rectify or modify any such Personal Data, right to have us erase/delete your Personal Data, right to restrict us from processing such Personal Data, right to object to our use of Personal Information, withdraw consent at any time where we are relying on consent to process Personal Data. Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact savio.a@myfrido.com.

10.Choice and Opt-Out

We may send you communications and promotional mails including but not limited to (a) notices about your use of our Website and Offerings, including those concerning violations of use, (b) updates, (c) promotional information regarding our offerings, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing savio.a@myfrido.com with your specific request.

11.Links to other Websites

Our Website may contain links to other websites/platform /application of your interest. Please note that we do not have any control over such other websites/ platform /application, and you will be accessing such websites, platforms, applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platform/application and those are not governed by this Privacy Notice. You should exercise caution and look at the privacy Notice applicable to such websites/platform /application.

12.Children’s privacy

This Website is not meant for children/ person below the age of 18. We do not knowingly collect or solicit Personal Data from children under the age of eighteen (18) years. If a legal representative/ parent of a child discovers that the child has provided us with Personal Data, please write to us on savio.a@myfrido.com  and we will delete such Personal Data.

13.Governing Laws 

This Privacy Notice shall in all respects be governed by and construed and enforced in accordance with the laws of Republic of India and the courts of Pune shall have exclusive jurisdiction to adjudicate any subject matter under this Privacy Notice.

14.Changes to this Notice

Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Website.

15. Grievance Redressal

We are committed to providing the best customer experience. If you have any grievances or concerns regarding our products or services, please contact our Grievance Officer:

• Name: Savio Abraham
• Designation: Grievance Officer
• Email: savio.a@myfrido.com
• Office Address: Arcatron Mobility Pvt Ltd. 403/2, 4th Floor, Amar Tech Park, Patil Nagar,Balewadi,Pune, Maharashtra, India, 411045 CIN: U29299PN2015PTC155291

We will acknowledge your complaint within 48 hours and strive to resolve it within 30 days.

16. Contact Us

For any privacy-related concerns or issues, please reach out to us at help@myfrido.com