Privacy & Cookie policy

We, Arcatron Mobility Private Limited including its subsidiaries (collectively referred to as “Arcatron”, “Company” “we”, “us”, “our”) owned by the brands Arcatron and  Frido and operate the websites https://arcatron.com/ and https://myfrido.com/ (the Website/s”). The Website showcases our product and offerings which include:
1. Assisted Mobility Devices
2. Orthopaedic Body Support (Neck, Back, Hip)
3. Orthopaedic Foot Support (Shoe Inserts, Orthopaedic Footwear*)
4. Orthotics
5. Ergonomics & Pain Relief Products & Accessories

collectively referred to as (“Offerings”).

We respect your data privacy rights and are committed to protecting Personal Data (defined below). This Privacy Notice (“Privacy Notice”) sets forth how we collect, use and protect Personal Data that we receive through our Websites.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECK BOX, AND BY PROVIDING US PERSONAL DATA, YOU CONSENT TO OUR USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE. IF YOU DO NOT AGREE TO THIS PRIVACY NOTICE, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL DATA ON THE WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL ON savio.a@myfrido.com

 

IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL DATAOF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING THE WEBSITE.

 

This Privacy Notice is an electronic record in the form of an electronic contract being compliant and construed in accordance with The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under The Information Technology Act 2000 and all other applicable laws (collectively referred to as “Privacy Rules”) that require publishing of Privacy Notice for the collection, use, storage and transfer of sensitive personal data.

                                                                                                                                                                                                                                                                                                                                                                   

1. Definitions

1. “Visitor/s”, “you”, “your” shall mean and include individuals who visit, access, and/ or use the Website.
2. “Personal Data” shall mean any information relating to an identified or identifiable natural person.

 

 

1. Personal Data Collected

We may receive your Personal Data in the following manner:

 

1. Personal Data collected through the website:

When you visit our website to make a purchase or when you contact us through the ‘Contact Us’ page on our Website or schedule a call with our experts through the ‘talk to our experts’ page, we may receive your Personal Data including but not limited to your full name, email address, contact number and any other information that you may provide us.

 

1. Personal Data Collected for recruitment purposes:

When you apply for a job/ internship at our Company, we may receive your Personal Data including but not limited to name, email address, contact information CV/ resume and any other information you provide us.

 

1. Social media platforms: We may receive your Personal Data when you contact us through our social media pages/ handles on social media platforms including but not limited to Facebook, YouTube, Instagram, Twitter, and/or LinkedIn. 

 

1. COOKIES

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns.

 

What are Cookies?

Cookies are alphanumeric files which are placed on to your device when you visit a website. It allows us to recognize your device and store some information about your preferences or past actions, analyze trends, to learn about our user base, operate and improve our Offerings and provide you with a better experience when you visit our Website.

1. Types of Cookies Used

1. Permanent cookies – Permanent cookies helps us recognize you as an existing user, so it’s easier for you to return to the website without signing in again. After signing in, the permanent cookies stay on your browser and will be read when you return on to our sites. These remain on your computer/device for a pre-defined period
2. ii.Session cookies – Session cookies only last for as long as the session exists (they get erased when the user closes the browser).

As for the domain to which it belongs, there are either:

1. First-party cookies: These cookies are set by the web server of the visited page and share the same domain.
2. Third- party cookies: These cookies are placed by third party on your device and may provide information to us and third parties about your usage of the website.
3. Analytical Tools:

1. Google Analytics: We may use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the website.
2. Microsoft Analytics:  We may also use Microsoft Analytics, a web analytics service provided by Microsoft Corporation (“Microsoft”). Microsoft Analytics uses cookies, which are small text files stored on your device, to collect information about your interactions with our website. This information helps us analyse website traffic and improve user experience.

 

1. Use of Cookies

We use Personal Data captured through cookies to make your interaction with us faster and more secure. They may be used for the following purposes:

1. Preferences – Cookies allows the Website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. Remembering your preferences enables us to personalize and display advertisements and other contents for you.
2. Processing – Cookies enable the website to work efficiently. Basis such cookies, we are able to deliver services that a website visitor expects, like navigating around web pages or accessing secure areas of the website.
3. Communication – We may use information collected via cookies to communicate with you, for sending newsletters, seeking your opinion and feedback and providing you services and promotional materials.
4. Analytics and Research – We may use cookies to better understand how people use our Offerings so that we can improve them.

 

1. Disabling Cookies

You can decide whether to accept or not to accept cookies. You can disable the cookies by adjusting the settings on your browser. Disabling cookies may affect the functionality of our Website.

 

1. Accuracy of Information

You undertake that you shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us. In the event you share any Personal Data on behalf of a third person, you represent and warrant that you have the necessary authority to share such Personal Data with us. You represent that you have obtained a written consent from such third party, and we will not be responsible for verifying the same. You understand and acknowledge that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

 

1. Use of Personal Information

We use the Personal Data for the following purposes:

1. to inform you about our Offerings and to respond to your requests;
2. to accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our Website, to communicate with you regarding the status of your order and for providing you with promotional offers.
3. to provide you with a better experience when you access our Website and to improve the Offerings;
4. to process job/ internship applications (if you apply for a position with our Company)
5. to maintain and manage our Website/s;
6. to manage our relationship with you;
7. for internal record keeping; and
8. to comply with our legal or statutory obligations.

1. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

1. Affiliates or Partners: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to their queries.
2. Vendors or Service Providers: We may share your Personal Data with the service providers including third-party payment gateways who work with us in connection with providing services and facilitate sales. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.
3. Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
4. Legal and Regulatory Authorities: We may disclose your Personal Data in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

1. Data Retention

We will retain User’s Personal Data as long as it is required to be retained for the purpose of provision of the Services on our Website. We may retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We only store your personal information for as long as necessary and we take measures to render the information irrecoverable once deleted.

1. Security

Your Personal Data is stored on cloud infrastructure provided by third party service providers. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

1. Your Rights

You have the right to access Personal Data in our possession, right to have us rectify or modify any such Personal Data, right to have us erase/delete your Personal Data, right to restrict us from processing such Personal Data, right to object to our use of Personal Information, withdraw consent at any time where we are relying on consent to process Personal Data. Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact savio.a@myfrido.com.

 

1. 10.Choice and Opt-Out

We may send you communications and promotional mails including but not limited to (a) notices about your use of our Website and Offerings, including those concerning violations of use, (b) updates, (c) promotional information regarding our offerings, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing savio.a@myfrido.com with your specific request.

1. 11.Links to other Websites

Our Website may contain links to other websites/platform /application of your interest. Please note that we do not have any control over such other websites/ platform /application, and you will be accessing such websites, platforms, applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platform/application and those are not governed by this Privacy Notice. You should exercise caution and look at the privacy Notice applicable to such websites/platform /application.

1. 12.Children’s privacy

This Website is not meant for children/ person below the age of 18. We do not knowingly collect or solicit Personal Data from children under the age of eighteen (18) years. If a legal representative/ parent of a child discovers that the child has provided us with Personal Data, please write to us on savio.a@myfrido.com  and we will delete such Personal Data.

 

1. 13.Governing Laws

This Privacy Notice shall in all respects be governed by and construed and enforced in accordance with the laws of Republic of India and the courts of Pune shall have exclusive jurisdiction to adjudicate any subject matter under this Privacy Notice.

1. 14.Changes to this Notice

Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Website.

 

1. 15.Contact us

If you have any questions or concerns or grievances regarding this Privacy Notice, or wish to withdraw your consent in relation to the processing of your Personal Data you can reach out to our appointed grievance redressal officers:

 

Savio Abraham (savio.a@myfrido.com) and Prachi Gupta (prachi.g@myfrido.com)

Address: 403/2, 4^th Floor, Amar Tech Park, Patil Nagar, Balewadi, Pune, Maharashtra-411045