Privacy & Cookie policy
1. Introduction
We, Arcatron Mobility Private Limited, including its subsidiaries (collectively referred to as "Arcatron", "Company", "we", "us", "our"), own the brands Arcatron and Frido and operate the websites https://arcatron.com/ and https://myfrido.com/ (the "Website/s"). The Website showcases our products and offerings, which include:
We, Arcatron Mobility Private Limited, including its subsidiaries (collectively referred to as "Arcatron", "Company", "we", "us", "our"), own the brands Arcatron and Frido and operate the websites https://arcatron.com/ and https://myfrido.com/ (the "Website/s"). The Website showcases our products and offerings, which include:
- Assisted Mobility Devices
- Orthopaedic Body Support (Neck, Back, Hip)
- Orthopaedic Foot Support (Shoe Inserts, Orthopaedic Footwear*)
- Orthotics
- Ergonomics & Pain Relief Products & Accessories
(collectively referred to as "Offerings").
We respect your data privacy rights and are committed to protecting Personal Data (defined below). This Privacy Notice ("Privacy Notice") sets forth how we collect, use, and protect Personal Data that we receive through our Websites.
We respect your data privacy rights and are committed to protecting Personal Data (defined below). This Privacy Notice ("Privacy Notice") sets forth how we collect, use, and protect Personal Data that we receive through our Websites.
2. Consent
PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECKBOX AND PROVIDING US PERSONAL DATA, YOU CONSENT TO OUR USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE.
If you do not agree to this Privacy Notice, you may withdraw your consent or choose not to provide your Personal Data on the Website.
If you are accessing the Website on behalf of a third party, you represent that you have the authority to bind such third party to the terms and conditions of this Privacy Notice. If you do not have such authority or do not agree to the terms, you should refrain from using the Website.
PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECKBOX AND PROVIDING US PERSONAL DATA, YOU CONSENT TO OUR USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE.
If you do not agree to this Privacy Notice, you may withdraw your consent or choose not to provide your Personal Data on the Website.
If you are accessing the Website on behalf of a third party, you represent that you have the authority to bind such third party to the terms and conditions of this Privacy Notice. If you do not have such authority or do not agree to the terms, you should refrain from using the Website.
3. Legal Compliance
This Privacy Notice is an electronic record in compliance with:
This Privacy Notice is an electronic record in compliance with:
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000
- All other applicable laws (collectively referred to as "Privacy Rules") that require publishing this Privacy Notice for the collection, use, storage, and transfer of sensitive personal data.
4. Definitions
- "Visitor/s", "you", "your" refers to individuals who visit, access, or use the Website.
- "Personal Data" refers to any information relating to an identified or identifiable natural person.
5. Personal Data Collected
We may receive your Personal Data in the following ways:
a) Personal Data collected through the Website:
We may receive your Personal Data in the following ways:
a) Personal Data collected through the Website:
- When you visit our Website, make a purchase, contact us via the ‘Contact Us’ page
- Full name
- Email address
- Contact number
- Any other information provided by you.
b) Personal Data collected for recruitment purposes:
- When you apply for a job/internship at our Company, we may receive:
- Name
- Email address
- Contact details
- CV/Resume
- Any additional information provided by you.
c) Social Media Platforms:
- We may receive your Personal Data when you contact us via social media platforms including but not limited to Facebook, YouTube, Instagram, Twitter, and LinkedIn.
6. Cookies
We use cookies and/or similar tracking tools to enhance user experience.
Types of Cookies Used:
We use cookies and/or similar tracking tools to enhance user experience.
Types of Cookies Used:
- Permanent cookies – Helps recognize returning users and stores login preferences.
- Session cookies – Exist only during a browsing session and get erased when the browser is closed.
- First-party cookies – Set by the web server of the visited page.
- Third-party cookies – Placed by external parties to collect browsing data.
Analytical Tools Used:
- Google Analytics – Collects data for usage analysis.
- Microsoft Analytics – Tracks website interactions for improvement.
Managing Cookies:
- You can disable cookies in browser settings. However, disabling cookies may affect Website functionality.
7. Accuracy of Information
You are solely responsible for the accuracy of Personal Data provided to us. If providing data on behalf of another person, you must have their explicit written consent. We do not verify such consent independently.
You are solely responsible for the accuracy of Personal Data provided to us. If providing data on behalf of another person, you must have their explicit written consent. We do not verify such consent independently.
8. Use of Personal Data
We use Personal Data to:
We use Personal Data to:
- Provide information about our Offerings.
- Process and deliver orders.
- Improve user experience and Website functionality.
- Process job/internship applications.
- Maintain and manage the Website.
- Comply with legal obligations.
9. Data Disclosure
We do not sell, rent, share, or lease your Personal Data to third parties without consent. However, we may disclose data in the following cases:
We do not sell, rent, share, or lease your Personal Data to third parties without consent. However, we may disclose data in the following cases:
- Affiliates or Partners – To improve services.
- Vendors/Service Providers – Including third-party payment gateways.
- Merger or Acquisition – In case of business transfer.
- Legal Authorities – To comply with legal obligations.
10. Data Retention
We retain Personal Data only as long as necessary for services, legal obligations, or dispute resolution.
We retain Personal Data only as long as necessary for services, legal obligations, or dispute resolution.
11. Security
Your Personal Data is stored on cloud infrastructure provided by third-party service providers. While we implement security measures, we cannot guarantee absolute security against unauthorized hacking, virus attacks, or technical failures.
Your Personal Data is stored on cloud infrastructure provided by third-party service providers. While we implement security measures, we cannot guarantee absolute security against unauthorized hacking, virus attacks, or technical failures.
12. User Rights
You have the right to:
You have the right to:
- Access your Personal Data.
- Modify or rectify incorrect information.
- Request deletion of your Personal Data.
- Restrict processing of Personal Data.
- Withdraw consent at any time.
To exercise these rights, contact helpf**@myfrido.com**.
13. Choice & Opt-Out
You may opt-out of receiving promotional emails/newsletters by following unsubscribe instructions in emails or by emailing help**@myfrido.com**.
You may opt-out of receiving promotional emails/newsletters by following unsubscribe instructions in emails or by emailing help**@myfrido.com**.
14. Links to Third-Party Websites
Our Website may contain external links. We do not control, and are not responsible for, the privacy practices of such websites.
Our Website may contain external links. We do not control, and are not responsible for, the privacy practices of such websites.
15. Children’s Privacy
This Website is not intended for children under 18. We do not knowingly collect Personal Data from minors. If you discover a child has provided us with Personal Data, please contact help**@myfrido.com** for deletion.
This Website is not intended for children under 18. We do not knowingly collect Personal Data from minors. If you discover a child has provided us with Personal Data, please contact help**@myfrido.com** for deletion.
16. Governing Law & Jurisdiction
This Privacy Notice is governed by Indian laws, and courts in Pune, India, shall have exclusive jurisdiction over any disputes.
This Privacy Notice is governed by Indian laws, and courts in Pune, India, shall have exclusive jurisdiction over any disputes.
17. Changes to Privacy Notice
We may update this Privacy Notice periodically. Changes will be reflected on the Website, and material changes will be communicated via email or website notifications.
We may update this Privacy Notice periodically. Changes will be reflected on the Website, and material changes will be communicated via email or website notifications.
18. Grievance Redressal
We are committed to providing the best customer experience. If you have any grievances or concerns regarding our products or services, please contact our Grievance Officer:
We are committed to providing the best customer experience. If you have any grievances or concerns regarding our products or services, please contact our Grievance Officer:
- Name: Savio Abraham
- Designation: Grievance Officer
- Email: savio.a@myfrido.com
- Office Address: Arcatron Mobility Pvt Ltd. 403/2, 4th Floor, Amar Tech Park, Patil Nagar,Balewadi,Pune, Maharashtra, India, 411045 CIN: U29299PN2015PTC155291
We will acknowledge your complaint within 48 hours and strive to resolve it within 30 days.
19. Contact Us
For any privacy-related concerns or issues, please reach out to us at help@myfrido.com.
