Help Center

1. Contact Customer Support: Call us at 1800 2030 777 (Toll-Free, Mon–Sat).
2. Cancellation Window: You can cancel your order anytime before it is shipped. If the order has already been dispatched, cancellation will not be possible.
3. Confirmation: Our team will confirm the cancellation and process your refund (if applicable) within 7 working days.

1. Send an Email: Drop a mail to help@myfrido.com with the subject line "Request for GST Invoice."
2. Include Details: Order ID, Registered GST number, Company name and address.
3. Processing Time: Our team will process your request within 5-7 business days.

1. Log in to Your Account using your registered email or phone number.
2. Go to Order History — navigate to "My Orders" in your account dashboard.
3. Select the Order for which you need the invoice.
4. Download Invoice — click the "Download Invoice" button to save a PDF copy.

Visit the Track My Order page, enter your Order ID, and click "Track Your Order" to view real-time shipment updates. Please keep your Order ID or registered mobile number handy.

Please ensure your address details are accurate and monitor your phone for calls from the delivery agent. If issues persist, we will prioritize the delivery and work with our logistics partner to resolve it promptly.

If your order is marked as 'out for delivery', but you haven't received any call or attempt for delivery, it's important to monitor calls even if they seem like spam, as they might be from the delivery partner. In case of further issues, we recommend reaching out to us to check the status.

First, check that the delivery address saved with your order is complete and accurate, and stay reachable for the delivery agent's call. If the issue persists, call us at 1800 2030 777 and we'll help update the details.

We are working to resolve any delays swiftly. Please reach out to us at 1800 2030 777 for further assistance.

Make sure you've shared all the required details (Order ID, and bank account details if applicable) and that the returned item has reached our warehouse. Refunds appear under our parent company Arcatron Mobility Pvt Ltd, so do check your bank statement for that name. If it's still pending, call us at 1800 2030 777 and we'll look into it.

You will receive a store credit coupon code via email, usable for future purchases. Please note that once a refund is processed as store credit, it cannot be changed to a bank account transfer.

Enter your store-credit or discount coupon code in the "Discount Coupon" field at checkout to redeem it on your order.

No. Per the coupon terms and conditions, if you cancel your order, the coupon cannot be reused. We recommend considering this before proceeding with cancellation.

The partial payment and COD fee will be refunded as a Frido Gift Card, which you can use on your next purchase.

Yes, Cash on Delivery (COD) is available on eligible items — you'll see the option at checkout if your order qualifies.

We use vacuum technology for packaging to prevent damage during shipping. Once you open the package, allow it to sit for the specified period and it will regain its intended shape. If it doesn't, please call us at 1800 2030 777 and we'll assist you.

Yes — if you're not satisfied with your purchase, we're happy to help.

1. To start a return, call us at 1800 2030 777 (Mon–Sat) with your order details.
2. Our team will discuss the issue and confirm whether your order is eligible.
3. Once approved, we'll arrange a reverse pickup and process your refund within 7–10 working days.

Note: These conditions are not applicable on Frido Mobility Products. Frido is not responsible for any incorrect product handed over at the time of reverse pickup.

You must initiate a return within 7 days of receiving the product. Returns initiated beyond this period cannot be processed. These conditions are not applicable on Frido Mobility Products.

• The product must be returned in its original condition.
• Items showing signs of wear, damage, or alteration will not be accepted.
• Returns are subject to a successful quality check.
• Frido will not be responsible for any incorrect product handed over at the time of reverse pickup.

These conditions are not applicable on Frido Mobility Products.

Returns for items purchased on platforms like Amazon or Cred are subject to their respective return policies. Please contact the platform directly to initiate a return.

If you'd like to cancel a return request, call us at 1800 2030 777 with your order details as soon as possible. Our team will forward it to the relevant department and notify you once it's cancelled.

First, double-check that the Order ID you're using is correct. If there's a clerical or payment-related discrepancy, call us at 1800 2030 777 right away so we can correct the details with our courier partner — no additional payment will be required.

Please check that your return request was raised for the correct number of items. If you still notice a mismatch, call us at 1800 2030 777 — once we confirm receipt of all items, the remaining refund will be processed.

Yes. Per our return policy, certain items such as masks are non-returnable. Frido Mobility Products are also not covered under the standard return conditions.

1. To request an exchange, call us at 1800 2030 777 (Mon–Sat) with your order details.
2. Our team will discuss the issue with you.
3. Once approved, we'll arrange a pickup and exchange your product.

Exchanges must be requested within 7 days from the delivery date. The complete exchange process may take 7–10 business days.

• The product must be in its original, undamaged condition.
• Exchanges are subject to stock availability.
• A product can only be exchanged once.

Exchanges for items purchased on platforms like Amazon or Cred are subject to their respective policies. Please contact the platform directly for assistance.

We're sorry for the mix-up! You can request an exchange for the correct color:

1. Call us at 1800 2030 777 and mention "Color Mismatch" as the reason, along with your order details.
2. Our team will confirm the issue and guide you on the next steps.
3. Once approved, we'll arrange a reverse pickup.
4. After we verify the product, we'll ship the correct color to you.

Note: Product must be unused and in original condition with tags intact. Exchanges are subject to stock availability.

Refunds are processed within 7–10 working days from the date your return is approved. The exact time may vary depending on your payment method or bank processing times.

• Back to Source (Pre-paid only): Refunded to the original payment method (card, UPI, etc.).
• Manual Refund for COD: Bank account details are collected via the website; refund is credited directly.
• MyFrido Credits: Store credits issued to your account for future purchases. These credits are non-refundable.

To help speed things up, make sure your return request has been processed and the product has reached our return center. Once that's confirmed, our team will forward it to the relevant department, who'll assist within 7–10 days. Staying reachable for our calls helps us resolve it faster.

Refunds are processed under the name Arcatron Mobility Pvt Ltd, which is our parent company. Please check your bank records under this name when looking for the refund transaction.

Once processed, you'll receive an email or SMS confirmation with transaction details. For any issues, reach out to us at help@myfrido.com.

1. Contact us within 24 hours of delivery.
2. Provide photos of the damaged item for verification.
3. Once verified, we will initiate a return, exchange, or refund based on your preference.

1. Report within 24 hours of delivery.
2. Share your order details and supporting evidence. A shipment label picture is mandatory for missing items or incorrect quantities.
3. Our team will investigate and provide a resolution promptly.

Call us at 1800 2030 777 with the following details and we'll update your delivery address:

• Name on Address
• House/Flat, Society, Area, Road
• Landmark
• City, State, Pincode
• Phone Number

Address updates are typically processed by the next working day. If the pincode changes, the order will be re-shipped.

Currently, Frido does not support changes to the billing address once billing information has been processed. Please ensure billing details are correct at checkout, or call us at 1800 2030 777 before placing the order if a change is needed.

At this time, we're unable to offer customized products. We'd be happy to help you find something from our current range that suits your needs.

Orders can be cancelled before they are shipped. Once dispatched, cancellations are not allowed.

You'll receive a confirmation email or SMS once your cancellation request has been processed.

Yes. If your payment was made online, a refund will be processed within 7 working days. You will receive a confirmation email or SMS once the cancellation is processed.

No. Warranties are not provided for all products. Currently, we offer a limited warranty for the Frido AeroMesh Ergo Chair and Frido Ergonomic Office Chair — covering defects in materials and workmanship for 1 year from the date of purchase.

Covered components:

• Hydraulics
• Armrest Mechanism
• Chair Base

Not covered:

• Seat Cushion & Backrest (AeroMesh) / Vegan leather upholstery & Cushion (Ergonomic)
• Normal wear and tear
• Damage from misuse, abuse, or improper maintenance
• Modifications not performed by authorized personnel

1. Email help@myfrido.com with your proof of purchase and a description of the issue.
2. Attach photos or additional info if requested by our team.
3. Our team will review the claim and, if approved, repair or replace the defective part(s) at no cost.

Note: The warranty is non-transferable and applies to the original purchaser only.

Yes. The warranty is non-transferable and applies only to the original purchaser. Frido's liability is limited to the repair or replacement of the defective parts covered above, and we are not responsible for any incidental or consequential damages.

If reverse pick-up isn't available for your pin code, call us at 1800 2030 777 and our team will guide you on the available options.

Yes, multiple items from the same order can be combined in a single return/exchange request. However, each item must individually meet the eligibility criteria.

No. Once a refund method is chosen and the return request is submitted, it cannot be changed.

We understand the product may not have met your expectations. Call us at 1800 2030 777 with your order details and we'll go through the available options to help you. Your comfort and satisfaction are our priority.

We offer Arch Support Insoles that help relieve pain from overpronation and knocked knees. Two variants are available: Rigid (for standing and walking) and Semi-Rigid (for running, jogging, and gym activities).

The Piles cushion is not designed to alleviate back pain. For spine-related relief, we recommend using a back or lumbar cushion instead.

No. MyFrido Credits are non-refundable and can only be used for future purchases on our website.